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AI and the next generation of customer experience
Why exceptional service is the new brand differentiator as AI reshapes consumer expectations.
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Agentic AI for customer experience: Everything you need to know
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AI and the next generation of customer experience
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Why Voice of the Customer matters more than ever
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The 10 principles of a production-grade voice AI agent
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From evaluation to 70% resolution: How Bilt deployed agentic AI for CX
Written by Max Lowenthal
─ May 21, 2025
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Bringing back the magic of retail customer experience
Written by Ryan Smith
─ Aug 06, 2025
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The product and CX partnership
Written by Ryan Smith
─ Jul 31, 2025
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AI in regulated industries: Lessons from Chime, Robinhood, and more
Written by Max Lowenthal
─ Jan 16, 2026
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Power customer-centric decisions with intent tags
Written by Karen Islas
─ Feb 18, 2026
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AI agents are never done: The new build-vs-buy calculus
Written by Breuer Bass
─ Feb 12, 2026
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Will AI replace call center agents?
Written by Ryan Smith
─ Dec 29, 2025
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Introducing Templates: Launch faster with proven use cases for AOPs, tools, and Watchtower
Written by Karen Islas
─ Feb 02, 2026
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Decagon’s $250 million commitment to the AI concierge future
Written by Jesse and Ashwin
─ Jan 27, 2026
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Defining success in the age of AI agents
Written by Blake Sassaman
─ Jan 23, 2026
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The QA breakthrough: Watchtower turns every support interaction into actionable intelligence
Written by Carly Cohen
─ Jan 21, 2026
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The 10 principles of a production-grade voice AI agent
Written by Sheryl Li
─ Jan 15, 2026
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Climb higher: Introducing Diagnostic Tools for faster agent iteration
Written by Karen Islas
─ Jan 14, 2026
Technology & Research
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Always-on agents for the holiday season and beyond
Written by Hao Liu
─ Jan 09, 2026
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Trace View: AI agents shouldn’t be black boxes
Written by Cynthia Chen
─ Dec 12, 2025
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Culture as infrastructure: Why I joined Decagon
Written by Chloe Mark
─ Dec 11, 2025
Technology & Research
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May I ask who’s calling? How Decagon handles the challenge of voice authentication
Written by Ben Draffin
─ Dec 04, 2025
Feature
At Decagon, we don’t rely on a single, monolithic model to power our agents.
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Engineering fast, performant AI agents through fine-tuning
Written by Max Lu
─ Nov 20, 2025
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From consulting to building AI agents: Why I joined Decagon
Written by Tara Roudi
─ Nov 14, 2025
Technology & Research
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How Decagon shipped real-time voice AI on Modal
Written by The Modal Team
─ Nov 05, 2025
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Connecting the world: Deutsche Telekom chooses Decagon to power concierge customer experiences
Written by Jesse Zhang
─ Nov 11, 2025
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Introducing Agent Versioning: engineering-grade governance for AI agents
Written by Bihan Jiang
─ Nov 05, 2025
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Decagon arrives in London
Written by Jesse Zhang
─ Nov 04, 2025
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From support to growth: The next evolution of AI agents
Written by Sheryl Li
─ Oct 30, 2025
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The case for a unified, transparent platform in conversational AI
Written by Nick Bryan
─ Oct 22, 2025
Feature
Speech-to-speech models represent a remarkable technical achievement, but their current limitations become clear in enterprise settings.
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Why speech-to-speech models aren’t ready for the enterprise (yet)
Written by Dennis Cui
─ Oct 16, 2025
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Simulations: How AI agents get tested and trusted
Written by Bihan Jiang
─ Sep 23, 2025
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AOP Copilot: Your AI assistant for building and optimizing AOPs
Written by Cynthia Chen
─ Sep 23, 2025
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Decagon University: Preparing CX teams to lead in the AI era
Written by Perry Ha
─ Sep 23, 2025
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Decagon Voice 2.0: Faster, smarter, and ready to call
Written by Ashwin Sreenivas
─ Sep 23, 2025
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Introducing the next generation of Decagon Voice and Decagon University
Written by Jesse Zhang
─ Sep 23, 2025
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The AI opportunity ahead: Insights from our report with The Harris Poll
Written by Nick Bryan
─ Aug 26, 2025
Report
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AI and the next generation of customer experience
Written by Nick Bryan
─ Aug 26, 2025
Industry
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Converting stress into relief with AI agents for travel and hospitality
Written by Sambhav Jain
─ Aug 19, 2025
Industry
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From WISMO to upsells: How retail brands are using AI agents
Written by Matt Savage
─ Aug 05, 2025
Feature
Learn how Decagon designs guardrails that ensure agents reflect brand values, speak accurately, and operate safely.
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Designing layered guardrails for reliable AI agents
Written by Sangwoo Bae
─ Jul 29, 2025
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The future of AI agents is test-driven
Written by Sophia Song
─ Jul 23, 2025
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Ask AI: A cornerstone for your product insights
Written by Bihan Jiang
─ Jul 16, 2025
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Decagon expands to New York City
Written by Jacob Arnall
─ Jul 14, 2025
Feature
Decagon's evaluation engine enables us to build agents that earn customer trust and drive real results.
Technology & Research
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The evaluation engine behind Decagon’s AI agents
Written by Max Lu
─ Jul 06, 2025
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Watchtower: Always-on QA for every conversation
Written by Bihan Jiang
─ Jun 25, 2025
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Introducing Decagon’s experimentation & A/B testing suite
Written by Jesse Zhang
─ Jun 24, 2025
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Decagon raises $131M series C at $1.5B
Written by Jesse Zhang
─ Jun 22, 2025
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Introducing the Agent Engineer: Where AI meets real-world impact
Written by Amy Jin
─ Jun 05, 2025
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What great self-serve actually looks like: An Agent Product Manager’s perspective
Written by Katherine Xiao
─ May 04, 2025
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Build or buy? Navigating AI support agents across voice, chat, and email
Written by Breuer Bass
─ Apr 28, 2025
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What it’s like to build AI agents at Decagon
Written by Max Lowenthal
─ Apr 15, 2025
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Why Decagon built Agent Operating Procedures
Written by Bihan Jiang
─ Apr 08, 2025
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Agent Operating Procedures: Decagon’s approach to AI agents for CX
Written by Jesse Zhang
─ Apr 08, 2025
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Decagon Voice
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Product + Support
Written by Bihan Jiang
─ Jan 04, 2024
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Pricing AI Agents
Written by Bihan Jiang
─ Dec 10, 2024
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Why I Joined Decagon
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─ Dec 03, 2024
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Transparent AI
Written by Kaylee George
─ Dec 02, 2024
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AI Agents for Fintech
Written by Kaylee George
─ Nov 29, 2024
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The AI Agent Engine
Written by Bihan Jiang
─ Nov 20, 2024
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Your Silent Churn
Written by Kaylee George
─ Nov 18, 2024
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Decagon's Series B
Written by Jesse Zhang
─ Oct 14, 2024
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Guide to AI Agents
Written by Jesse Zhang
─ Aug 06, 2024
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Decagon's Series A
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─ Jun 17, 2024
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3 Criteria for Agents
Written by Jesse Zhang
─ Sep 01, 2024
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