Decagon raises $250M at a $4.5B valuation.
Learn more
Product
Product overview
Channels
Voice
Human-like conversation
Chat
Safe, on-brand replies
Email
Contextual resolutions
Build
AOPs
Workflows for AI agents
Integrations
Support tool connectors
Optimize
Experiments
Live A/B testing
Testing & QA
Simulations at scale
Scale
Insights & Reporting
Voice of the Customer
Watchtower
Always-on QA
Suggestions
AI-powered knowledge
Industries
Retail
Travel & hospitality
Technology
Financial services
Health & wellness
Media
Telecommunications
Customers
Resources
Learn
Resources Hub
Decagon University
Glossary
AI and the next generation of customer experience
Why exceptional service is the new brand differentiator as AI reshapes consumer expectations.
Company
About
Careers
Security
Sign in
Sign in
Get a demo
Sign in
Get a demo
eBooks
Last Published
Watch & Return
Editor’s Picks
Agentic AI for customer experience: Everything you need to know
Reports
Last Published
Watch & Return
Editor’s Picks
AI and the next generation of customer experience
eBooks
Last Published
Watch & Return
Editor’s Picks
Why Voice of the Customer matters more than ever
eBooks
Last Published
Watch & Return
Editor’s Picks
The 10 principles of a production-grade voice AI agent
Podcast
Last Published
Watch & Return
Editor’s Picks
From evaluation to 70% resolution: How Bilt deployed agentic AI for CX
Written by Max Lowenthal
─ May 21, 2025
Podcast
Last Published
Watch & Return
Editor’s Picks
Bringing back the magic of retail customer experience
Written by Ryan Smith
─ Aug 06, 2025
Podcast
Last Published
Watch & Return
Editor’s Picks
The product and CX partnership
Written by Ryan Smith
─ Jul 31, 2025
Podcast
Last Published
Watch & Return
Editor’s Picks
AI in regulated industries: Lessons from Chime, Robinhood, and more
Written by Max Lowenthal
─ Jan 16, 2026
Podcast
Last Published
Watch & Return
Editor’s Picks
The origin and evolution of Agent Product Management at Decagon
Written by Ryan Smith
─ Mar 03, 2026
Product
3 Criteria for Agents
Written by Jesse Zhang
─ Sep 01, 2024
Company
Decagon's Series A
Written by Jesse Zhang
─ Jun 17, 2024
Product
Guide to AI Agents
Written by Jesse Zhang
─ Aug 06, 2024
Company
Decagon's Series B
Written by Jesse Zhang
─ Oct 14, 2024
Company
Anthropic Partnership
Written by
─
Company
OpenAI Partnership
Written by
─
Product
Your Silent Churn
Written by Kaylee George
─ Nov 18, 2024
Product
The AI Agent Engine
Written by Bihan Jiang
─ Nov 20, 2024
Industry
AI Agents for Fintech
Written by Kaylee George
─ Nov 29, 2024
Product
Transparent AI
Written by Kaylee George
─ Dec 02, 2024
Company
Why I Joined Decagon
Written by
─ Dec 03, 2024
Product
Editor’s Picks
Pricing AI Agents
Written by Bihan Jiang
─ Dec 10, 2024
Product
Product + Support
Written by Bihan Jiang
─ Jan 04, 2024
Product
Decagon Voice
Written by Decagon and ElevenLabs
─
Product
Editor’s Picks
Agent Operating Procedures: Decagon’s approach to AI agents for CX
Written by Jesse Zhang
─ Apr 08, 2025
Product
Why Decagon built Agent Operating Procedures
Written by Bihan Jiang
─ Apr 08, 2025
Company
What it’s like to build AI agents at Decagon
Written by Max Lowenthal
─ Apr 15, 2025
Industry
Build or buy? Navigating AI support agents across voice, chat, and email
Written by Breuer Bass
─ Apr 28, 2025
Product
What great self-serve actually looks like: An Agent Product Manager’s perspective
Written by Katherine Xiao
─ May 04, 2025
Company
Introducing the Agent Engineer: Where AI meets real-world impact
Written by Amy Jin
─ Jun 05, 2025
Company
Decagon raises $131M series C at $1.5B
Written by Jesse Zhang
─ Jun 22, 2025
Product
Introducing Decagon’s experimentation & A/B testing suite
Written by Jesse Zhang
─ Jun 24, 2025
Product
Watchtower: Always-on QA for every conversation
Written by Bihan Jiang
─ Jun 25, 2025
Technology & Research
Watch & Return
The evaluation engine behind Decagon’s AI agents
Written by Max Lu
─ Jul 06, 2025
Company
Decagon expands to New York City
Written by Jacob Arnall
─ Jul 14, 2025
Product
Ask AI: A cornerstone for your product insights
Written by Bihan Jiang
─ Jul 16, 2025
Product
The future of AI agents is test-driven
Written by Sophia Song
─ Jul 23, 2025
Technology & Research
Watch & Return
Designing layered guardrails for reliable AI agents
Written by Sangwoo Bae
─ Jul 29, 2025
Industry
From WISMO to upsells: How retail brands are using AI agents
Written by Matt Savage
─ Aug 05, 2025
Industry
Converting stress into relief with AI agents for travel and hospitality
Written by Sambhav Jain
─ Aug 19, 2025
AI and the next generation of customer experience
Written by
─
Industry
The AI opportunity ahead: Insights from our report with The Harris Poll
Written by Nick Bryan
─ Aug 26, 2025
Company
Introducing the next generation of Decagon Voice and Decagon University
Written by Jesse Zhang
─ Sep 23, 2025
Product
Decagon Voice 2.0: Faster, smarter, and ready to call
Written by Ashwin Sreenivas
─ Sep 23, 2025
Product
Decagon University: Preparing CX teams to lead in the AI era
Written by Perry Ha
─ Sep 23, 2025
Product
AOP Copilot: Your AI assistant for building and optimizing AOPs
Written by Cynthia Chen
─ Sep 23, 2025
Product
Simulations: How AI agents get tested and trusted
Written by Bihan Jiang
─ Sep 23, 2025
Technology & Research
Watch & Return
Why speech-to-speech models aren’t ready for the enterprise (yet)
Written by Dennis Cui
─ Oct 16, 2025
Product
The case for a unified, transparent platform in conversational AI
Written by Nick Bryan
─ Oct 22, 2025
Industry
From support to growth: The next evolution of AI agents
Written by Sheryl Li
─ Oct 30, 2025
Company
Decagon arrives in London
Written by Jesse Zhang
─ Nov 04, 2025
Feature
Agent Versioning brings CI/CD discipline to AI agent development, so every change is tracked, tested, and deployed with confidence.
Product
Editor’s Picks
Introducing Agent Versioning: engineering-grade governance for AI agents
Written by Bihan Jiang
─ Nov 05, 2025
Company
Connecting the world: Deutsche Telekom chooses Decagon to power concierge customer experiences
Written by Jesse Zhang
─ Nov 11, 2025
Technology & Research
Watch & Return
How Decagon shipped real-time voice AI on Modal
Written by The Modal Team
─ Nov 05, 2025
Company
From consulting to building AI agents: Why I joined Decagon
Written by Tara Roudi
─ Nov 14, 2025
Feature
At Decagon, we don’t rely on a single, monolithic model to power our agents.
Technology & Research
Watch & Return
Engineering fast, performant AI agents through fine-tuning
Written by Max Lu
─ Nov 20, 2025
Feature
Authentication is one of the hardest and most underestimated problems in voice AI.
Technology & Research
Watch & Return
May I ask who’s calling? How Decagon handles the challenge of voice authentication
Written by Ben Draffin
─ Dec 04, 2025
Company
Last Published
Culture as infrastructure: Why I joined Decagon
Written by Chloe Mark
─ Dec 11, 2025
Product
Last Published
Trace View: AI agents shouldn’t be black boxes
Written by Cynthia Chen
─ Dec 12, 2025
Technology & Research
Last Published
Watch & Return
Always-on agents for the holiday season and beyond
Written by Hao Liu
─ Jan 09, 2026
Product
Last Published
Climb higher: Introducing Diagnostic Tools for faster agent iteration
Written by Karen Islas
─ Jan 14, 2026
Last Published
The 10 principles of a production-grade voice AI agent
Written by
─ Jan 15, 2026
Product
Last Published
The QA breakthrough: Watchtower turns every support interaction into actionable intelligence
Written by Carly Cohen
─ Jan 21, 2026
Company
Last Published
Editor’s Picks
Defining success in the age of AI agents
Written by Blake Sassaman
─ Jan 23, 2026
Feature
Decagon has raised a fresh $250 million in funding, led by new investors Coatue Management and Index Ventures.
Company
Last Published
Editor’s Picks
Decagon’s $250 million commitment to the AI concierge future
Written by Jesse and Ashwin
─ Jan 27, 2026
Product
Last Published
Introducing Templates: Launch faster with proven use cases for AOPs, tools, and Watchtower
Written by Karen Islas
─ Feb 02, 2026
Industry
Last Published
Editor’s Picks
AI agents are never done: The new build-vs-buy calculus
Written by Breuer Bass
─ Feb 12, 2026
Product
Last Published
Power customer-centric decisions with intent tags
Written by Karen Islas
─ Feb 18, 2026
Feature
The way every business interacts with its customers is fundamentally changing.
Company
Last Published
Build the future you want
Written by Jesse Zhang
─ Mar 02, 2026
Feature
Decagon is proud to announce that we’ve conducted our first employee tender offer.
Company
Last Published
Decagon closes employee tender at $4.5 billion valuation
Written by Jesse Zhang
─ Mar 04, 2026
Resources
Blog
Guides
Videos
Last published
Latest from our research and engineering teams
Editor’s picks
Explore more topics
AI agent building
Testing & experimentation
Analytics & VoC
Voice & omnichannel support
Guardrails, security, & governance
Use cases & experiences
Workplace
The future of customer experience starts here.
Get a demo
.avif)
-p-2000.avif)
.webp)
