Resources
Keep up to date with the latest insights, news, and content from Decagon.
Introducing the next generation of Decagon Voice and Decagon University
From Decagon Dialogues comes our biggest launch yet: Voice 2.0, Decagon University, AOP Copilot, and Simulations.
Decagon Voice 2.0: Faster, smarter, and ready to call
Introducing Decagon Voice 2.0 for faster conversations, smarter controls, and seamless cross-channel memory.
Decagon University: Preparing CX teams to lead in the AI era
We’re launching Decagon University, our AI education program that helps teams learn the skills to build, optimize, and scale AI agents with confidence.
Simulations: How AI agents get tested and trusted
Introducing Simulations, a new way to test your AI agents like real users would, across channels, intents, and edge cases.
AOP Copilot: Your AI assistant for building and optimizing AOPs
Introducing AOP Copilot, your AI assistant to turn any prompt or SOP into a production-ready workflow in seconds.
AI customer service automation: Ticket routing, response generation, and 24/7 support
Transform customer service automation from risky AI replacement to pragmatic speed-and-safety system. Achieve 75% deflection while maintaining CSAT.
Selecting AI chatbots for reliable customer service
Find the perfect AI chatbot for reliable customer service. Learn key selection criteria, performance metrics, and integration strategies.
Metric Drivers: The starting point for understanding CSAT and deflection
Metric Drivers helps CX teams quickly understand what’s driving CSAT drops and escalation without digging through thousands of conversations.
The AI opportunity ahead: Insights from our report with The Harris Poll
A brief teaser of what you’ll find inside our landmark 2025 report.
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AI and the next generation of customer experience
Why exceptional service is the new brand differentiator as AI reshapes consumer expectations.
Converting stress into relief with AI agents for travel and hospitality
Decagon provides today's travelers with seamless, personalized experiences.
Bringing back the magic of retail customer experience
A conversation with John Hutchison, former CEO of Bonobos.
From WISMO to upsells: How retail brands are using AI agents
Five real-world ways AI agents are helping retailers boost efficiency, increase conversion, and turn support into a growth engine.
Designing layered guardrails for reliable AI agents
Learn how Decagon designs guardrails that ensure agents reflect brand values, speak accurately, and operate safely.
The future of AI agents is test-driven
To trust agents in production, teams need to know exactly how those AOPs will behave in the real world. That’s where Decagon’s testing infrastructure comes in.
Ask AI: A cornerstone for your product insights
Ask AI helps product and CX teams turn customer conversations into actionable insights that shape roadmaps and streamline workflows.
Decagon expands to New York City
We're opening a New York office to grow our team in a city that matches our energy - ambitious, fast-moving, and relentless.
The evaluation engine behind Decagon’s AI agents
Decagon's evaluation engine enables us to build agents that earn customer trust and drive real results.
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Watchtower: Always-on QA for every conversation
A deep dive into our always-on QA system that reviews every conversation against your customizable criteria, without the manual burden.
Introducing Decagon’s experimentation & A/B testing suite
We’re excited to announce our experimentation and A/B testing suite
Decagon raises $131M series C at $1.5B
We’re thrilled to share that just one year after emerging from stealth, Decagon has raised a $131M series C at a $1.5B valuation.
Agentic AI for customer experience: Everything you need to know
A practical guide for customer experience, product, AI, and ops leaders evaluating agentic AI platforms
Introducing the Agent Engineer: Where AI meets real-world impact
Agent Engineers navigate advanced LLMs, understand real-world workflows, and create intelligent agents that actually deliver value.
From evaluation to 70% resolution: How Bilt deployed agentic AI for CX
Thatcher Foster, VP of Client Solutions at Bilt, and Max Lowenthal, APM at Decagon, discuss Bilt's experience evaluating AI agents for real-world customer support.
Build or buy? Navigating AI support agents across voice, chat, and email
How to scale AI customer experience faster, smarter, and with less overhead.
What it’s like to build AI agents at Decagon
Decagon’s Agent Product Managers bring customers’ AI visions to life.
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Pricing AI Agents
Pricing enterprise AI agents is different from traditional SaaS models. Here's how we think about it.
Why I Joined Decagon
Cynthia is an engineer at Decagon. Here's her reflection on why she joined after graduating from Harvard.
Transparent AI
Presenting Decagon's comprehensive system architecture for the deploying production-ready AI agents.
AI Agents for Fintech
Presenting Decagon's comprehensive system architecture for the deploying production-ready AI agents.
The AI Agent Engine
Presenting Decagon's comprehensive system architecture for the deploying production-ready AI agents.
Your Silent Churn
Poor support leads to silently unhappy customers. The solution? Exceptional customer support experiences.
Decagon's Series B
We've raised a $65m Series B led by Bain Capital Ventures to bring our total funding to $100m.
3 Criteria for Agents
Three criteria for AI agents to achieve commercial viability in a specific use case and serve real customers today.
Guide to AI Agents
What are generative AI agents and how are they different from older solutions? Why partner with a modern AI company?
Decagon's Series A
We're excited to share our $35M Series A from Accel and a16z to bring AI agents to the enterprise.
Product + Support
Why every product team should partner closely with the customer support and experience team.
Decagon Voice
Decagon Voice launches to provide enterprise-grade, hyper-realistic conversations over the phone.
