The conversational AI platform for concierge customer experience.
The Decagon difference
Instead of relying on the same professional services-reliant approach as the rest of the industry, Decagon delivers a product-driven approach to building, managing, and scaling Al agents.
Agent Operating Procedures (AOPs) combine the power and flexibility of natural language with the precision and rigor of coded logic. Non- technical users can quickly create and iterate on Al agent logic, while technical teams retain control over the core code to enforce guardrails, integrate with internal systems, and fine-tune behavior.
The rest of the industry
The rest of the industry relies on coded workflows, decision trees, and developer SDKs.
The Decagon way
AOPs are natural language instructions that compile into code to dynamically handle complex, real-world situations.
One centralized platform to auto-resolve issues across every channel— out-of-the-box.
Decagon powers the most comprehensive AI agent platform with its AI agent engine— a self-improving data flywheel built to deliver intelligent, context-rich, and effortlessly satisfying customer experiences.
One centralized platform for building, managing, and scaling Al agents.
Build
Decagon's advanced iterative prompting platform empowers non-technical and technical operators to build quickly and collaboratively.
Manage
Get complete insight into and control over your Al agents- from visibility into agent logic to pre-launch testing and live response auditing.
Scale
Effortlessly scale to hundreds of AOPs with Al that continuously learns, adapts, safeguards, and integrates across your entire ecosystem
Industry leaders elevate CX into a strategic growth driver with Decagon.
"Rippling has a very broad surface area with distinct products that require unique treatments — we brought this problem statement to Decagon and they delivered. We are able to tailor the experience and responses to customers to not only deliver strong deflection results, but also enhance the customer experience along the way. We are very happy with our results and are looking forward to partnering further with Decagon."
"Working with Decagon has been nothing short of phenomenal. The team has taken our extremely complicated data and created a tool that allows our customers to seamlessly receive help across our business. Additionally, the team has worked tirelessly to build integrations into our CRM and support setups to make sure we would not have to change any of our current operational workflows. Couldn't recommend them more highly!"
“Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated. And while ticket deflection was our primary goal, Decagon has also allowed us to scale our Chat program to 24/7 while hitting critical CX metrics (e.g., FRT, CSAT) at the same time.”
