🎤 Watch the full replay of Decagon Dialogues 2025 on September 30th at 10AM PT.

Voice

No more hold music. Just help.

Fast, intelligent voice AI agents built for natural dialog and fully customizable to your brand.

Make every call effortless and truly satisfying

Deliver fast, natural conversations

Unlock intelligent conversations with human-like quality, low latency, and smooth dialogue flow.

Customize agents to your unique brand voice

Adapt your agent’s tone, terminology, and style so every interaction reflects your brand identity.

Unlock consistent, connected customer experiences

Maintain continuity with cross-channel memory, giving customers seamless, context-aware conversations.

Features

Advanced capabilities to elevate every customer conversation

Real-time responsiveness

Real-time responsiveness

Deliver fast, natural responses while easily handling interruptions and shifts in customer intent.

Customizable voice profiles

Customizable voice profiles

Adjust voice language, style, speed, tone, and pronunciation of your business-specific terminology.

Smooth human escalations

Smooth human escalations

Seamlessly transfer calls to human agents with concise summaries, ensuring smoother handoffs.

SMS integration

SMS integration

Extend conversations beyond voice by sending and receiving SMS messages.

Cross-channel memory

Cross-channel memory

Carry customer context across voice, chat, and email so every interaction feels connected and frustration-free.

Provide instant, reliable support that never sleeps

Appointment reminders

Technical troubleshooting

Reservation booking

Returns and exchanges

Inbound lead qualification

Bring agility to your enterprise

Explore how the world’s leading enterprises use Decagon to achieve exceptional results.

"At Chime, delivering fast, effortless support is essential to helping our members build a healthier financial future. With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values."

Janelle Sallenave

Chief Experience Officer at Chime

70%

resolution across chat and voice

"Rippling has a very broad surface area with distinct products that require unique treatments — we brought this problem statement to Decagon and they delivered. We are able to tailor the experience and responses to customers to not only deliver strong deflection results, but also enhance the customer experience along the way. We are very happy with our results and are looking forward to partnering further with Decagon."

Husam Najib

VP, Customer Support

32%

increase in deflection

"Working with Decagon has been nothing short of phenomenal. The team has taken our extremely complicated data and created a tool that allows our customers to seamlessly receive help across our business. Additionally, the team has worked tirelessly to build integrations into our CRM and support setups to make sure we would not have to change any of our current operational workflows. Couldn't recommend them more highly!"

Thatcher Foster

VP, Client Solutions

75%

resolution rate

“Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated. And while ticket deflection was our primary goal, Decagon has also allowed us to scale our Chat program to 24/7 while hitting critical CX metrics (e.g., FRT, CSAT) at the same time.”

Sarah Vanden Broek

Director, CX Operations Strategy and AI Director

95%

cost reduction

"At Chime, delivering fast, effortless support is essential to helping our members build a healthier financial future. With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values."

Janelle Sallenave

Chief Experience Officer at Chime

70%

resolution across chat and voice

"Rippling has a very broad surface area with distinct products that require unique treatments — we brought this problem statement to Decagon and they delivered. We are able to tailor the experience and responses to customers to not only deliver strong deflection results, but also enhance the customer experience along the way. We are very happy with our results and are looking forward to partnering further with Decagon."

Husam Najib

VP, Customer Support

32%

increase in deflection

"Working with Decagon has been nothing short of phenomenal. The team has taken our extremely complicated data and created a tool that allows our customers to seamlessly receive help across our business. Additionally, the team has worked tirelessly to build integrations into our CRM and support setups to make sure we would not have to change any of our current operational workflows. Couldn't recommend them more highly!"

Thatcher Foster

VP, Client Solutions

75%

resolution rate

“Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated. And while ticket deflection was our primary goal, Decagon has also allowed us to scale our Chat program to 24/7 while hitting critical CX metrics (e.g., FRT, CSAT) at the same time.”

Sarah Vanden Broek

Director, CX Operations Strategy and AI Director

95%

cost reduction

The future of customer experience starts here.