Voice
No more hold music. Just help.
Meet customers at critical touchpoints with intelligent, personalized voice AI.
Make every call personal, from the first touch to follow-ups
Deliver fast, natural conversations
Unlock intelligent conversations with human-like quality, low latency, and smooth dialogue flow.
Customize agents to your unique brand voice
Adapt your agent’s tone, terminology, and style so every interaction reflects your brand identity.
Unlock consistent, connected customer experiences
Maintain continuity with user and omnichannel memory, giving customers seamless, context-aware conversations.
Features
Advanced capabilities to elevate every customer conversation
Real-time responsiveness
Real-time responsiveness
Deliver fast, natural responses while easily handling interruptions and shifts in customer intent.
Customizable voice profiles
Customizable voice profiles
Adjust voice language, style, speed, tone, and pronunciation of your business-specific terminology.
Smooth human escalations
Smooth human escalations
Seamlessly transfer calls to human agents with a concise summary, ensuring a smoother handoff and better customer experience.
Outbound campaigns launched at scale
Outbound campaigns launched at scale
Manage and launch campaigns to proactively reach your customers, with visibility into call metrics
Personalized interactions
Personalized interactions
Update customer profiles in real-time, noting their preferences, honoring DNC requests, and informing future interactions
Provide instant, reliable support that never sleeps
Appointment reminders
Technical troubleshooting
Reservation booking
Returns and exchanges
Inbound lead qualification
Trip disruption support
Bring agility to your enterprise
Explore how the world’s leading enterprises use Decagon to achieve exceptional results.
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"Rippling has a very broad surface area with distinct products that require unique treatments — we brought this problem statement to Decagon and they delivered. We are able to tailor the experience and responses to customers to not only deliver strong deflection results, but also enhance the customer experience along the way. We are very happy with our results and are looking forward to partnering further with Decagon."
32%
increase in deflection
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“
Working with Decagon has been phenomenal. The team transformed our extremely complicated data into a tool that allows our customers to seamlessly receive help across our business.
75%
resolution rate
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“
Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated.
95%
cost reduction
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“
With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values.
70%
chat and voice resolution
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