Start Decagon Dialogues 2026 with a breakfast celebrating the women shaping the future of agentic AI. Connect with fellow leaders and innovators at Delarosa Downtown before the main program begins. Advance registration is required.

Hear how American Airlines is designing AI-powered journeys that build trust and create loyalty.

Hear from Kelli White, acclaimed sommelier and author of "Wine Confident," on tasting with every sense, finding the words for what is in your glass, and creating experiences people remember.

Making a voice agent sound impressive is only the start. Leaders from Decagon and Twilio unpack the systems, infrastructure, and safeguards needed to deploy helpful, reliable voice AI safely at scale.

The next generation of customer support in financial services will be built on trust - earning it by using AI safely, consistently, and responsibly while delivering measurable business value. Hear leaders from Plaid, Affirm, and Varo share real-world lessons from putting AI customer experiences into practice.

Dr. BJ Miller brings lessons from his personal journey and career in palliative care to a conversation about resilience, well-being, and what truly matters. He challenges us to build lives that are more wonderful, not just less horrible - and to rethink how we approach mental health and longevity now.

AI adoption has no single blueprint. As companies move from pilots to scale, CX teams must evolve. Explore a practical framework for building an AI-ready CX organization at scale, from ownership to agent design and governance.

Learn to build your own AI agent and compete for prizes in this hands-on Decagon University hackathon. Pre-registration and laptops are required.

Join Anu Hariharan, Founder at Avra and leaders from some of the world's most innovative consumer brands as they explore how AI is transforming product discovery, personalization, and customer guidance into a concierge experience that feels effortless.

Join acclaimed author Gary Kamiya for an exploration of place through history, walking, and observation—and discover new ways to experience the city we call home.

Voice is one of AI’s toughest frontiers: agents must sound natural, respond quickly, and perform reliably. Decagon’s voice research team shares the challenges, design choices, and breakthroughs shaping the next gen of Decagon Voice.

Adam Terk joins Decagon’s Laura Vang to share how Carrot is building trusted AI-powered member support - from selecting the right use cases and connecting complex data to establishing guardrails and scaling across channels.

Hear how American Airlines and Avis are designing AI-powered journeys that build trust and create loyalty.

After launch, AI agents need constant testing and refinement. This session explores how self-improving agents can automate that loop, what DuetBench reveals, and how to govern progress toward recursive improvement.