Bringing the AI concierge to Australia
Posted on April 30, 2026
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Article
We’re excited to share that Decagon is opening a new office in Sydney to meet increasing demand from fast-growing teams across Australia and APAC.
Australia is home to some of the world’s most ambitious businesses across financial services, travel and hospitality, retail, telecom, and more. Many serve customers across large geographies, extended hours, and global markets. As these companies grow, every interaction is a chance to earn loyalty and differentiate.
Decagon’s AI concierge engages customers across the full journey, from bookings and troubleshooting to proactive outreach, personalized guidance, and helping customers find the right products or services. With innovations like Decagon Duet, teams can move faster from requirements to launch and iteration, quickly improving agent performance based on real-world feedback.
That’s why leading businesses like Afterpay, Contiki, Fusion Markets, Oura Health, and others are already using Decagon to deliver concierge customer experiences around the world. A local office in Sydney gives us a base to work more closely with teams adopting AI to increase efficiency, to serve our global customers around the clock, and to ultimately empower businesses to deliver an AI concierge for every customer.
Join our team Down Under
We’re building our go-to-market team, starting with sales roles such as Strategic Account Executives and Solutions Engineers. If you’re keen to build with one of the most talent-dense teams in enterprise AI, explore open roles at decagon.ai/careers.
To learn how Decagon can help you deliver better customer experiences and build deeper relationships, reach out to our team for a demo.
See you in Sydney!
Start improving your workflow with Decagon
With Decagon, CX teams don’t have to guess whether a change will improve CSAT or deflection. They can move quickly, measure what matters, and act on what works.
Join us
There are very few places where you can prototype with frontier LLMs, ship to production in days, and watch users engage with the systems you built—all while owning the entire stack, from intent parsing and tool usage to API integration and observability. This role at Decagon is one of those places.
From my own experience working across both agent development and broader engineering initiatives at Decagon, I’ve seen firsthand how uniquely impactful this work can be. Whether I’m building intelligent workflows for customers or designing infrastructure that supports our agent platform, it’s rare to find an environment where the work transitions from concept to production within days, actively powering user experiences and transforming how businesses operate.
If you’re looking for a role where you can:
- Build at the frontier of LLMs, automation, and user interaction
- Deploy AI agents that solve high-value business use cases across industries including retail, travel and hospitality, fintech, edtech, and more
- Work directly with customers on high-impact use cases
- Ship fast, iterate constantly, and own your work from idea to production
- Join a fast-moving, collaborative team solving real-world challenges with AI
We’d love to hear from you!
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The AI concierge for every customer.