CX and product orgs are closer than ever.

On the latest episode of Talk to my agent with Max Lowenthal, Bihan Jiang, Decagon's Product Lead, dives deep into the evolving relationship between product and customer experience leaders. As AI reshapes how companies interact with their customers, the line between product and CX is getting blurrier — and the partnership more essential than ever.

Max and Bihan explore what makes for a strong product-CX collaboration, how AI agents are changing customer journeys, and why shared goals are the future of high-performing teams. Here's what they cover:

• What the product–CX relationship used to look like (and why it often broke down)
• The AI-powered changes enabling CX to be a true co-pilot to product teams
• Real examples of CX feedback shaping high-impact product decisions
• The mindset shift modern PMs need to build better customer-centric experiences
• A look ahead at how AI agents will reshape how customer feedback is gathered, understood, and acted on

If you’re a PM, CX leader, or operator navigating this partnership at scale, this one’s for you.