Deutsche Telekom is the world’s largest telecommunications provider, helping millions of people connect with each other in meaningful ways, every single day. Decagon was built to help global enterprises deliver concierge customer experiences at scale, and today we are joining forces with Deutsche Telekom to help them do just that.

As Jonathan Abrahamson, Chief Product Officer at Deutsche Telekom, shared on LinkedIn:

Decagon’s enterprise AI agents deploy in days, not months — operating across chat, email, voice, and SMS. They’ve already shown measurable impact: reduced support costs and higher customer satisfaction.

We’re launching a Deutsche Telekom × Decagon pilot to prove it in our environment — focused scope, fast iterations, and week-over-week progress on resolution time, CSAT/NPS, and recontacts.
We also are welcoming strategic investment from T.Capital, the corporate venture arm of Deutsche Telekom. You can read more about it in our joint press release.

Redefining connection: proactive, authentic relationships through world-class AI

We started Decagon to build the future of enterprise customer experiences by taking a product-driven approach to building, optimizing, and scaling conversational AI agents— delivering speed and adaptability without compromising on quality or transparency.

That means enterprise customer experience teams can quickly create and iterate on AI agent logic using natural language, elevating themselves into CX architects with hands-on AI proficiency.

• Technical teams retain full control over the underlying code, enabling them to enforce guardrails, connect with internal systems, and fine-tune behavior as needed.
• This dual-layered product-driven approach empowers businesses to rapidly scale concierge customer experiences, while maintaining the security, rigor, and customization enterprise environments demand.
  

The result so far? Decagon’s agents resolve issues instantly, automate complex workflows, and surface insights that reveal what customers really want. 

It’s been an exciting year of fast growth and rapid enterprise adoption, but the powerful AI foundation that our customers love – capable of understanding intent, recalling context, and acting autonomously – can do so much more. We can’t wait to show you what comes next for AI agents that are capable of not only blowing customer experience metrics out of the water, but generating revenue and building brand loyalty. Onward!